1. Who We Are
This website is operated by Twin Partners on behalf of Twin Partners, LLC ("Twin Partners," "we," "us," or "our"). We provide AI strategy, automation, and related consulting services for coaches, consultants, and service-based businesses.
For privacy questions or requests, contact us at hello@twinpartners.ai.
2. Scope
This Privacy Policy applies to information collected through this website, including when you browse the site, use the scheduling links, submit contact information, or otherwise interact with our pages.
3. Information We Collect
Information you provide directly
- Name
- Email address
- Company or business name
- Role or business type
- Message or inquiry details
- Scheduling details you submit through Calendly
Information collected automatically
- IP address and general request metadata processed by our host
- Browser type, device type, operating system, and language
- Referrer information and page request logs
- Preferences stored in your browser, such as theme mode
- Cookie, local storage, and similar technology information used for site operation and consent choices
Information collected through third parties
We use Calendly for scheduling. If you book a call, the information you provide inside Calendly, including your contact details, time-zone information, availability, and booking notes, is collected through that service and subject to its own privacy practices in addition to ours.
4. How We Collect Information
| Collection point | Data involved | How it works |
|---|---|---|
| Contact and strategy call forms | Name, email, company, role, message | The site presents a lead form and then routes scheduling activity into Calendly. |
| Scheduling flow | Contact details, call preferences, availability, notes | Calendly handles booking, confirmation, and related scheduling information. |
| Browser storage | Theme preference, consent choice, session dismissal state | Stored locally on your device through local storage or session storage. |
| Hosting and page delivery | IP address, user agent, request logs | Automatically processed by our hosting and delivery providers when you visit the site. |
5. How We Use Information
- Respond to inquiries and schedule strategy calls
- Provide, improve, and secure the website
- Operate bookings, confirmations, and service communications
- Maintain records of leads, consultations, and service requests
- Comply with legal obligations and enforce our terms
- Prevent abuse, fraud, spam, or misuse of the website
6. Legal Bases for Processing
If GDPR or UK GDPR applies, we generally process personal data under one or more of the following legal bases:
- Consent: where you opt in to non-essential cookies or choose to interact with optional third-party tools.
- Pre-contractual steps: where you ask us to discuss or evaluate services before entering into an agreement.
- Legitimate interests: to operate our website, respond to business inquiries, protect our systems, and market our services in a proportionate way.
- Legal obligation: where we must retain or disclose information to comply with law.
7. Cookies, Local Storage, and Similar Technologies
This website uses browser-based storage and may use third-party technologies in connection with scheduling. The current site uses local storage or session storage to remember certain choices and interface states, including theme preferences, cookie preferences, and dismissal of certain on-site notices.
We describe these technologies in more detail in our Cookie Policy. If required by applicable law, we will ask for consent before loading non-essential third-party technologies.
8. Sharing of Information
We may share personal information with the following categories of recipients:
- Hosting and infrastructure providers, such as Vercel, which helps us deliver the website.
- Scheduling providers, such as Calendly, when you book a strategy call.
- Professional advisers and service providers, such as legal, accounting, or security providers when reasonably necessary.
- Authorities or counterparties, where disclosure is required to comply with law or protect our rights.
We do not state on this site that we sell personal information for money or use third-party advertising trackers. If our practices change, this policy should be updated before those tools are activated.
9. Retention
We keep personal information only for as long as reasonably necessary for the purposes described above, including to respond to inquiries, evaluate business opportunities, maintain business records, and comply with legal obligations.
Inquiry and booking records are retained according to our internal lead-retention policy and applicable legal obligations.
10. International Transfers
Our service providers may process information in countries other than the one where you are located. Where required, we rely on appropriate safeguards for international data transfers.
11. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, or to object to certain processing activities.
EEA / UK rights
- Access to your personal data
- Correction of inaccurate data
- Deletion in certain circumstances
- Restriction of processing in certain circumstances
- Objection to processing based on legitimate interests
- Data portability where applicable
- Withdrawal of consent where processing relies on consent
- Complaint to your local supervisory authority
California rights
California residents may have rights to know what personal information we collect, request deletion, request correction, and receive information about categories of personal information disclosed for business purposes, subject to applicable exceptions.
12. How to Exercise Rights
Submit privacy requests to hello@twinpartners.ai. We may need to verify your identity before completing certain requests.
13. Security
We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
14. Children's Privacy
This site is intended for business users and is not directed to children. We do not knowingly collect personal information from children.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the latest revision.
16. Contact
Twin Partners / Twin Partners, LLC
hello@twinpartners.ai